An AI agent that knows your store

LiveCart answers shoppers from your catalog, policies and order data, in your brand's voice, and brings in a person the moment it should.

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“Do you ship to Canada?”

Answered in seconds

AI agent

Grounded answers, not guesses

Every reply is built from sources you approve: your website, files, product feed and APIs. When the agent isn't sure, it says so and offers a person instead of inventing an answer.

What it does

What it does for your team

01
Persona you control
Set the agent's identity, tone and goal in AI Studio, from warm concierge to brisk support desk.
02
Product search
Shoppers ask in plain words and get matching products with price, stock and a link to the page.
03
Order lookups
Connect your store so the agent can find an order, read its status and explain what happens next.
04
Guardrails
Grounded-answers-only mode, blocked topics, fallback replies and execution limits keep the agent on script.
05
Reviewed replies
Approve answers for sensitive questions once, and the agent uses your exact wording every time.
06
Versions and rollback
Each publish is a fixed version. Restore any earlier one as a draft if a change doesn't land well.

Setup

How to get started

Write the persona
Give the agent a name, a tone and the job it should do for shoppers.
Connect knowledge
Add your site, policy files and product feed. LiveCart indexes them for retrieval.
Test in the studio
Ask real customer questions and inspect which source each answer came from.
Publish to channels
Turn the agent on for your website widget and messaging channels.

FAQ

Questions, answered

Still curious? Ask our team

Will the AI agent make things up?

You can switch on grounded-answers-only, so the agent replies only from your connected sources. When no source covers a question it uses your fallback reply or offers a handoff to a person.

Which languages does the agent support?

The agent replies in the language the shopper writes in, as long as your knowledge sources can support the answer. Review answers in each language you sell in before going live.

Can I see why the agent gave an answer?

Yes. The Analyze view in AI Studio shows each session, the sources retrieved and the steps the agent took.

Does it replace my support team?

No. It takes the repetitive questions and hands the rest to your team in the shared inbox, with the transcript and a summary attached.