Give your AI agent a face
Shoppers start a live video call from your website and talk to an AI avatar that knows your catalog. Your team can join the call whenever it matters.
AI avatar on video
A person one tap away
Video avatar calls
The showroom feeling, at any hour
Some purchases need a face: a ring, a sofa, a car. An avatar call gives night-time and weekend shoppers a guided conversation, and passes the hot ones to your advisors in the morning.
What it does
What it does for your team
- 01
Your avatar, your voice
Choose an avatar and voice that fit your brand, and keep the same persona as your chat agent.
- 02
Shows products
The avatar can share product cards and links in the call's chat panel while it talks.
- 03
Human takeover
An advisor can join or take over the call, with the transcript so far in front of them.
- 04
Book a follow-up
If no one is free, the avatar offers a scheduled video call with your team.
Setup
How to get started
Choose the avatar
Pick an avatar and voice in AI Studio.
Enable video
Turn on Video in your web channel so the call button appears in the widget.
Set when to escalate
Define the moments the avatar should bring in a person.
FAQ
Questions, answered
Still curious? Ask our team
Is the avatar a real person?
No. It is an AI avatar, and LiveCart labels it as one on the call so shoppers always know.
Which plan includes video avatars?
AI voice agents and video avatars are part of Enterprise today. Talk to sales for availability on your plan.
Does it work on mobile?
Yes. Avatar calls run in mobile and desktop browsers without an app.
Keep exploring
- FeatureLive video callsOne-to-one voice and video calls between shoppers and your team.Learn more
- FeatureAI voice agentReal-time spoken conversations with the same agent and knowledge.Learn more
- FeatureHuman handoffThe agent passes the conversation to a person, with full context.Learn more
- BlogAI video avatars: where a face helps, and where it shouldn'tHow AI video avatars work on customer calls, where they add value, how to disclose them honestly and how to hand off to a human advisor mid-call.Learn more
Try it on your own store
Paste one snippet. Ask it what your customers ask.