Support that answers in seconds

Your AI agent clears the repetitive questions on every channel and passes the rest to your team, already summarised.

Answered in seconds

The rest, summarised

The problem

The same twenty questions, all day

Shipping times, discount codes, return windows, care instructions. They bury the conversations that actually need a person, and replies slow down for everyone.

The conversation

How LiveCart handles it

Shopper asks
'My discount code isn't working' on the website or WhatsApp.
Agent checks
It reads the code rules from your knowledge base and the cart from the page.
Agent resolves
It explains the minimum spend or applies the right code.
Or hands off
If the order needs a manual fix, a teammate gets it with the summary.

Built in

What makes it work

01
Policy answers
Shipping, returns, warranty and care from your own documents.
02
Order context
Order status and details from your store connection.
03
Calm escalation
Frustrated or high-value conversations reach a person fast.

Results

What to measure

AI resolution rate
Handoff rate and reasons
Time to first reply
Reopened conversations

FAQ

Questions, answered

Still curious? Ask our team

What share of questions can AI handle?

It depends on your catalog and policies. Start by listing your top twenty questions; most stores find the majority are answerable from documents they already have.

How do I keep answers accurate?

Use grounded-answers-only, keep policies in the central knowledge base and review handed-off conversations weekly.