Every call, ready to replay
Record calls with the shopper's consent, then replay them next to the conversation for coaching, disputes and quality checks.
Recorded with consent
Transcript ready
Call recordings
Learn from your best calls
Recordings sit inside the customer's conversation, so a manager can see the chat that led to the call, the call itself and what happened after.
What it does
What it does for your team
- 01
Consent first
Recording starts only after the shopper agrees, and the consent is stored with the call.
- 02
Replay in context
Play the recording from the conversation timeline, not a separate file store.
- 03
Transcripts and summaries
Read the call instead of watching it, with a short summary at the top.
Setup
How to get started
Choose the policy
Pick whether calls ask for recording consent.
Review
Open Call recordings to filter by member, date or customer.
FAQ
Questions, answered
Still curious? Ask our team
Where are recordings stored?
Recordings are stored with your LiveCart workspace and shown only to members with access.
Which plans include recordings?
Recording minutes start on the Team plan.
Keep exploring
- FeatureLive video callsOne-to-one voice and video calls between shoppers and your team.Learn more
- FeatureAnalyticsSee what the agent resolves, where shoppers drop off and which channels convert.Learn more
- CompanySecurityHow LiveCart protects your data.Learn more
- FeatureAI agentAnswers product, order and policy questions from your own data.Learn more
Try it on your own store
Paste one snippet. Ask it what your customers ask.