Turn Instagram DMs into orders
Your AI agent answers DMs and story replies with sizes, stock and links, and hands the warm ones to your team.
Coming soon: join the waitlist through sales
Instagram DMs
“Price of the bag?”
Your feed sells, your DMs close
A story sparks a question: 'Is this in M?'. Answer it in seconds with stock and a link, before the shopper scrolls on.
On this channel
What you get on Instagram
- 01
Story replies
Replies to your stories arrive with the story attached for context.
- 02
Catalog answers
Sizes, colours, stock and prices from your product feed.
- 03
One inbox
DMs sit next to WhatsApp, Messenger and web chats.
Setup
How to get started
Connect your account
Link your Instagram professional account through Meta.
Choose the agent
Select the agent and handoff rules for DMs.
FAQ
Questions, answered
Still curious? Ask our team
Does it work with personal accounts?
No, Instagram's messaging API requires a professional (business or creator) account.
Can it reply to comments?
LiveCart focuses on direct messages and story replies.
Keep exploring
- BlogInstagram DM automation: answer “is this in M?” before the shopper moves onHow to automate Instagram DMs and story replies with an AI agent: what to automate, what to keep human, catalog answers and keeping your brand voice.Learn more
- IndustryFashion and apparelSizing, fit and exchanges answered in chat and DMs.Learn more
- FeatureAI agentAnswers product, order and policy questions from your own data.Learn more
- ChannelWebsite chatAn AI chat widget on your storefront with voice, video and handoff.Learn more
Try it on your own store
Paste one snippet. Ask it what your customers ask.