Notes on customer conversations
Guides on AI agents, messaging channels, calls and the handoff to people, from the team building LiveCart.
Selling · Apr 15, 2026 · 4 min
Buyer intent signals: when to offer live help, and when to stay quiet
Learn which ecommerce buyer intent signals should trigger live video help, and how to avoid interrupting low-intent shoppers.
Selling · Apr 14, 2026 · 3 min
One-to-one video shopping: why private calls convert high-intent buyers
Learn why one-to-one video shopping works for high-consideration ecommerce and how brands use it to answer final buying questions.
AI · Apr 19, 2026 · 4 min
AI in live commerce: a front door, not a replacement for your advisors
How ecommerce brands can use AI in live commerce responsibly, from advisor copilots and AI avatars to transparent human handoff workflows.
AI · Oct 19, 2026 · 3 min
10 guardrails to set before your AI agent talks to customers
The guardrails every customer-facing AI agent needs: grounding, blocked topics, verification, confirmation steps, limits, disclosure and review.
Guides · Oct 19, 2026 · 3 min
What an AI chatbot really costs: four pricing models and the fees they hide
AI chatbot and agent pricing explained: per seat, per plan, per resolution and usage-based models, hidden costs, and how to estimate your monthly bill.
Selling · Oct 19, 2026 · 3 min
AI chatbot or video call? Decide by the question, not the product
When should a shopper get an AI answer, and when a video call? How to decide by product, question and moment, and how to connect the two.
Selling · Oct 19, 2026 · 3 min
AI product recommendations: one good question, three honest suggestions
How to make an AI agent recommend the right products: live catalog data, asking one good question, comparing honestly and knowing when to involve a person.
AI · Oct 19, 2026 · 3 min
AI to human handoff: pass the context, not the problem
When an AI agent should hand off to a person, what context to pass, what to tell the customer, and how to measure and reduce avoidable handoffs.
AI · Oct 19, 2026 · 3 min
AI video avatars: where a face helps, and where it shouldn't
How AI video avatars work on customer calls, where they add value, how to disclose them honestly and how to hand off to a human advisor mid-call.
AI · Oct 19, 2026 · 3 min
AI voice agents for ecommerce: which calls to take, and which to transfer
What AI voice agents can do for online stores, which calls they should take, how to keep them accurate and when to transfer a caller to your team.
Support · Oct 19, 2026 · 3 min
Turn returns into exchanges: an exchange-first flow for AI agents
How an AI agent can check return eligibility, offer exchanges first, start returns with confirmation, and send exceptions to your team.
AI · Oct 19, 2026 · 3 min
Build AI agent workflows without code: the 8 blocks behind every task
How to design no-code AI agent workflows: start from an intent, collect inputs, verify, act with confirmation, branch, hand off, then test and version.
Support · Oct 19, 2026 · 3 min
Customer service automation for D2C brands: what to automate first
A practical automation plan for direct-to-consumer brands: what to automate first, keeping your brand voice, peak season, channels and measurement.
Channels · Oct 19, 2026 · 3 min
Facebook Messenger for ecommerce: your warmest leads are already messaging you
Why Messenger still matters for stores that advertise on Facebook, what to automate, how to use a persistent menu and how to share one AI agent across channels.
AI · Oct 19, 2026 · 3 min
How to stop your AI agent making things up: grounding with a knowledge base
How to build a knowledge base that keeps your AI agent accurate: which sources to add, how to organise and test them, and how to stop made-up answers.
Guides · Oct 19, 2026 · 3 min
How to choose an AI customer service platform: 7 questions that get past the demo
A practical checklist for choosing AI customer service software: grounding, actions, channels, handoff, calls, pricing and a one-week test plan.
Channels · Oct 19, 2026 · 3 min
Instagram DM automation: answer “is this in M?” before the shopper moves on
How to automate Instagram DMs and story replies with an AI agent: what to automate, what to keep human, catalog answers and keeping your brand voice.
Selling · Oct 19, 2026 · 3 min
Lead capture in chat: don't lose the customer who wants 40 chairs
Use an AI agent to qualify and capture leads in chat for bulk orders, trade accounts and high-value purchases, and route them to sales with context.
AI · Oct 19, 2026 · 3 min
Live chat vs AI agent: the real difference, and why you want both
Live chat connects customers to people; an AI agent answers and acts on its own. Here's how they differ, where each wins, and how to combine them.
Operations · Oct 19, 2026 · 3 min
Measuring AI agent performance: beyond “conversations handled”
The metrics that show whether your AI agent is working: resolution rate, handoff reasons, accuracy reviews, first reply time and revenue influence.
Support · Oct 19, 2026 · 3 min
Omnichannel support for ecommerce: one conversation, wherever they type
What omnichannel support means for online stores, why one agent and one inbox matter more than more channels, and how to roll it out step by step.
Channels · Oct 19, 2026 · 3 min
Order tracking on WhatsApp: proactive updates plus an agent that answers replies
Send shipping updates and answer tracking questions on WhatsApp with an AI agent: templates, verification, delay escalation and the costs to plan for.
Support · Oct 19, 2026 · 3 min
How to reduce WISMO tickets: answers that end the “where is my order?” conversation
Where-is-my-order questions swamp small teams. How to answer them automatically with live order data, verification and smart escalation of real delays.
Operations · Oct 19, 2026 · 3 min
A shared inbox for small teams: one queue, four views, one rule
How small teams can run website chat, WhatsApp, Instagram and calls from one shared inbox: views, assignment, saved replies and working with an AI agent.
Guides · Oct 19, 2026 · 3 min
Website chat widget best practices: placement, prompts and the add-to-cart button
Where to place a chat widget, what it should say, how to design the launcher, page context, mobile behaviour, performance and accessibility.
Channels · Oct 19, 2026 · 3 min
WhatsApp AI agent for Shopify: a setup guide that gets order lookups right
Set up an AI agent on WhatsApp Business for your Shopify store: what you need, what it should answer, order lookups, templates, handoff and costs.
Selling · Apr 27, 2026 · 3 min
Product page video calls: put live help next to the hesitation
How ecommerce brands use product page video calls to answer final buying questions, improve confidence, and convert high-intent shoppers.
Selling · Apr 6, 2026 · 3 min
How live video shopping reduces returns: close the expectation gap before checkout
Learn how live video shopping can reduce ecommerce returns by improving fit, expectations, product clarity, and guided purchase confidence.
Guides · Apr 24, 2026 · 5 min
Browser-native video calls: why “no download” decides conversion
Why browser-native video calls matter for live commerce conversion, mobile shoppers, privacy, and ecommerce user experience.
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