Talk face to face, right from the chat
Turn a chat into a voice or video call with one of your advisors in a click. Shoppers join in the browser, no app or download.
Live call 2:01
Joins in the browser
Live video calls
For the questions a photo can't answer
How does the oak look in daylight? Will the ring sit flat? A two-minute call answers what ten product photos can't, and it starts from the chat the shopper already opened.
What it does
What it does for your team
- 01
Chat to video
Upgrade a chat to a call without losing the thread.
- 02
Voice or video
Shoppers choose audio-only or video, on desktop or phone.
- 03
Recordings with consent
Record calls when the shopper agrees, and replay them later.
- 04
Scheduled calls
Let shoppers book a time when no one is free right now.
Setup
How to get started
Enable calls
Turn on Video and Audio for your web channel.
Go online
Advisors set themselves available in the inbox or mobile app.
Answer
Incoming calls ring in the inbox with the chat history beside them.
FAQ
Questions, answered
Still curious? Ask our team
Does the shopper need an account?
No. Calls start from the widget on your site without sign-up.
What do calls run on?
Calls use WebRTC infrastructure built for low latency, in modern desktop and mobile browsers.
Can several people join?
Calls are built for one-to-one conversations between a shopper and an advisor.
Keep exploring
- FeatureVideo avatar callsA face for your AI agent on live video calls.Learn more
- FeatureScheduled callsLet shoppers book a video consultation at a time that suits them.Learn more
- FeatureCall recordingsConsent-based recordings and transcripts of every call.Learn more
- BlogOne-to-one video shopping: why private calls convert high-intent buyersLearn why one-to-one video shopping works for high-consideration ecommerce and how brands use it to answer final buying questions.Learn more
Try it on your own store
Paste one snippet. Ask it what your customers ask.