Your AI agent, on WhatsApp
Answer order, product and returns questions on WhatsApp Business with the same agent as your website, and hand off to your team in the same inbox.
Coming soon: join the waitlist through sales
WhatsApp
“Back in stock?”
Meet customers in the app they already use
For many shoppers, WhatsApp is where questions get asked. LiveCart answers there in seconds and keeps the history alongside their web chats and calls.
On this channel
What you get on WhatsApp
- 01
Templates and media
Use approved templates and send images, documents and product links.
- 02
Order updates
Answer 'where is my order?' with live status from your store.
- 03
Same agent everywhere
One persona and knowledge base for WhatsApp and the web.
- 04
Handoff in the inbox
Your team replies from LiveCart; the customer stays in WhatsApp.
Setup
How to get started
Connect WhatsApp Business
Link your WhatsApp Business account through Meta.
Pick the agent
Choose which AI agent answers WhatsApp messages.
Go live
Messages start arriving in your shared inbox.
FAQ
Questions, answered
Still curious? Ask our team
Do I need a WhatsApp Business account?
Yes, a WhatsApp Business account connected through Meta's Cloud API.
Are WhatsApp conversation fees included?
Meta's messaging charges are separate from your LiveCart plan and are disclosed before you send templates.
Can I start conversations?
Yes, with approved message templates, following WhatsApp's rules for business-initiated messages.
Keep exploring
- BlogWhatsApp AI agent for Shopify: a setup guide that gets order lookups rightSet up an AI agent on WhatsApp Business for your Shopify store: what you need, what it should answer, order lookups, templates, handoff and costs.Learn more
- BlogOrder tracking on WhatsApp: proactive updates plus an agent that answers repliesSend shipping updates and answer tracking questions on WhatsApp with an AI agent: templates, verification, delay escalation and the costs to plan for.Learn more
- Use caseOrder trackingAnswer “where is my order?” with live status, and flag real delays to your team.Learn more
- FeatureShared inboxEvery channel's conversations and calls in one queue.Learn more
Try it on your own store
Paste one snippet. Ask it what your customers ask.