Returns that turn into exchanges
The agent checks the policy, offers the right size or colour first, and starts the return only when that's what the shopper wants.
“These are too small”
Size up, free
The problem
A return form loses the sale twice
Most size returns are really exchanges waiting to happen. A static form refunds the money; a conversation keeps it.
The conversation
How LiveCart handles it
Shopper asks
'These are too small, can I return them?'
Agent checks
Order date, item condition rules and the return window.
Agent offers
An exchange for the next size, with stock checked.
Confirm or refund
The shopper confirms the exchange, or the agent starts the return.
Built in
What makes it work
- 01
Policy aware
Windows, exclusions and conditions from your returns policy.
- 02
Confirmation steps
Nothing changes on an order without the shopper confirming.
- 03
Exceptions to people
Damaged items and disputes go straight to your team.
Results
What to measure
- Return requests converted to exchanges
- Time to resolution
- Exceptions escalated
FAQ
Questions, answered
Still curious? Ask our team
Can the agent issue refunds?
It can start the flow your workflow allows. Many stores keep refunds above a set value for a person to approve.
Keep exploring
- BlogTurn returns into exchanges: an exchange-first flow for AI agentsHow an AI agent can check return eligibility, offer exchanges first, start returns with confirmation, and send exceptions to your team.Learn more
- FeatureAI Studio workflowsA visual builder for what your agent does, step by step.Learn more
- IndustryFashion and apparelSizing, fit and exchanges answered in chat and DMs.Learn more
- Use caseCustomer supportClear the same twenty questions in seconds and send the rest to your team, summarised.Learn more
Try it on your own store
Paste one snippet. Ask it what your customers ask.