One inbox for every conversation
Website chat, WhatsApp, Instagram, Messenger and calls arrive in a single queue your whole team can work from.
Every chat, one queue
Assigned to Maya
Shared inbox
Stop switching between apps
Your team sees what the AI agent resolved, what's waiting for a person and who is on it, without opening five tabs.
What it does
What it does for your team
- 01
Smart views
All, Unassigned, Assigned to me and Scheduled views keep the queue clear.
- 02
Assignment
Assign to a member or team; see who is typing and what's been read.
- 03
Rich replies
Reply with formatting, product links and saved answers from one composer.
- 04
Customer history
Every past chat, call and order for a customer in the same timeline.
- 05
Calls in the thread
Voice and video calls, with recordings and summaries, sit inside the conversation.
- 06
Notifications
Sounds, unread badges and mobile alerts mean nothing waits unseen.
Setup
How to get started
Invite your team
Add members and group them into teams with roles.
Connect channels
Turn on your web widget and messaging channels; conversations start flowing in.
Set routing
Decide which team gets which conversations and handoffs.
FAQ
Questions, answered
Still curious? Ask our team
How many people can use the inbox?
That depends on your plan's seats: Solo has 1, Team 3 and Business 10. Enterprise is custom.
Can I reply from my phone?
Yes, with the LiveCart Connect app for iOS and Android.
Keep exploring
- FeatureHuman handoffThe agent passes the conversation to a person, with full context.Learn more
- FeatureLiveCart Connect appAnswer chats and calls from iOS and Android.Learn more
- ProductChannelsWebsite chat, WhatsApp, Instagram and Messenger.Learn more
- BlogA shared inbox for small teams: one queue, four views, one ruleHow small teams can run website chat, WhatsApp, Instagram and calls from one shared inbox: views, assignment, saved replies and working with an AI agent.Learn more
Try it on your own store
Paste one snippet. Ask it what your customers ask.