01Acceptance
By using LiveCart, you agree to these Terms. LiveCart is a product offered by OpenAmbit Technologies Private Limited. If you use LiveCart on behalf of an organization, you represent that you have authority to bind that organization. If you have a signed agreement with us, that signed agreement controls where it conflicts with these public Terms.
02The service
LiveCart provides software for customer conversations: an AI agent for websites that answers from an Organization's knowledge base and catalog, visual workflows that let the agent take defined actions, handoff to the Organization's team through a shared inbox and the LiveCart Connect mobile app, audio and video calls with optional consent-based recording, transcripts and AI summaries, and related analytics. Some features are offered in early access and may change or be withdrawn. Product availability, features, support, integrations, service levels, data processing terms, and security obligations are governed by the applicable order form, statement of work, data processing addendum, or customer agreement.
03Website measurement
Our website and services may use cookies, analytics, advertising measurement, security tooling, service providers, and third-party infrastructure as described in the Privacy Policy. Optional analytics and advertising storage are designed to depend on consent choices where required.
04Acceptable use
You must not misuse the service, attempt unauthorized access, interfere with security or availability, upload unlawful or harmful content, use the service to collect regulated or highly sensitive data without an appropriate agreement and configuration, or use undocumented interfaces except where expressly permitted. You must not use the AI agent to mislead people into thinking they are talking to a human where the law requires disclosure, to generate unlawful, deceptive, or harmful content, to make decisions with legal or similarly significant effects on people (such as credit, employment, insurance, or medical decisions) without our written agreement, or to try to extract other customers' data or bypass the agent's controls, for example through prompt injection.
05AI features and outputs
AI-generated replies, summaries, transcripts, and extracted details are produced automatically and can be inaccurate, incomplete, or out of date. You are responsible for the knowledge, catalog data, instructions, workflows, and handoff rules you configure, for reviewing how your agent behaves before and after you publish it, and for telling your customers they are talking to an AI where required. AI outputs are not professional, legal, medical, or financial advice. As between you and us, you own the outputs generated for your Organization, subject to these Terms. We do not use your content to train AI models. AI usage is measured in credits as described in your plan; credits have no cash value unless your agreement says otherwise.
06Recording, transcription, and consent
Call recording is off unless you turn it on. If you enable recording, transcription, or AI summaries, you are responsible for providing an accurate recording notice, for having a lawful basis, and for complying with the call-recording and consent laws that apply to you and to the people you talk to, including laws that require every participant's consent. LiveCart asks the shopper for consent on each call and stops recording if consent is refused or withdrawn; you must not use the service to record or transcribe anyone without the consent the law requires, or attempt to work around these controls. You decide how long recordings and transcripts are kept, within your plan's limits.
07Your content
You keep all rights in the content you and your customers put into LiveCart, including messages, knowledge sources, catalog data, call media, and transcripts. You grant us a limited right to host, process, transmit, and display that content only to provide, secure, and support the service for you, as described in our Privacy Policy and any data processing addendum. You confirm you have the rights and permissions needed for us to process it.
08Customer responsibilities
Customers are responsible for the content, notices, consents, legal bases, shopper communications, advisor behavior, product claims, storefront configuration, retention choices, and compliance obligations that apply to their own business and end users. LiveCart public pages do not provide legal, regulatory, tax, or procurement advice.
09Subscriptions and fees
Plans, pricing, billing terms, taxes, renewals, usage limits, implementation fees, and cancellation rights are described in the applicable order form, pricing page, invoice, or signed agreement. Public pricing or marketing pages may change and do not override a signed order.
10Confidentiality
Each party will protect the other's confidential information using reasonable care and at least the care it uses for its own similar information. Confidentiality obligations may be expanded or replaced by a signed nondisclosure agreement, customer agreement, or data processing addendum.
11Security and certifications
Public security pages describe practices and intentions, not warranties or certifications. LiveCart does not claim SOC 2, ISO 27001, PCI DSS, HIPAA, or similar certification unless a current certificate, audit report, or signed agreement expressly says so.
12Termination
Either party may terminate as stated in the applicable signed agreement. If no signed agreement applies, we may suspend or terminate access for misuse, security risk, non-payment, legal risk, or material breach after reasonable notice where appropriate.
13Limitation of liability
To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or lost profits, revenues, goodwill, or data, except where such exclusion is not permitted by law or a signed agreement states otherwise.
14Governing law
Unless a signed agreement states otherwise, these Terms are governed by the laws of India, and disputes are subject to courts or tribunals of competent jurisdiction in India.
15Contact
Questions about these Terms can be sent to support@livecart.ai. The LiveCart product is offered by OpenAmbit Technologies Private Limited, Urbtech Trade Centre, A-116, Sector 132, Noida 201304, India.