Let customers talk to your agent

The LiveCart voice agent answers calls from your website in real time, using the same persona, knowledge and guardrails as your chat agent.

Talking to your store

Hands-free answers

AI voice agent

One brain, two ways to talk

Voice is not a separate bot to maintain. It shares the agent you already built in AI Studio, so an answer you fix once is fixed in chat and on calls.

What it does

01
Natural turn-taking
Shoppers can interrupt, ask a follow-up or change their mind mid-sentence, like a real call.
02
Live transcript
Every call is transcribed as it happens and saved to the customer's conversation history.
03
Warm transfer
When a caller needs a person, the agent transfers the call to an available teammate with context.
04
Same guardrails
Blocked topics, fallback replies and grounded-answers-only apply to voice exactly as they do to chat.
05
From the widget
Callers start from a button in your website chat widget, with no phone number or app required.

Setup

Turn on audio
Enable the Audio feature for your web channel in the widget designer.
Pick a voice
Choose the voice and speaking style that suits your brand.
Set transfer rules
Decide when the voice agent should hand a call to your team.

FAQ

Still curious? Ask our team

Do callers need to download anything?

No. Voice calls run in the browser from your website widget.

Are voice calls recorded?

Calls are transcribed. Recording follows the consent setting you choose, and recordings appear in Call recordings.

Can the voice agent look up orders?

Yes. It can use the same workflows and store connections as your chat agent, such as order lookup.

Paste one snippet. Ask it what your customers ask.