Answer 'where is my order?' instantly
Your agent looks up the order, explains the status and the next step, and flags real delays to your team.
“Where's my order?”
Out for delivery
The problem
WISMO is the biggest ticket you have
Where-is-my-order questions arrive after every sale, every holiday and every courier delay. Each one is simple, and together they swamp a small team.
The conversation
How LiveCart handles it
Shopper asks
'Where's order #7781?' on WhatsApp.
Agent verifies
It confirms the order belongs to the person asking.
Agent answers
Status, carrier and ETA, in plain words.
Delays escalate
Late or lost orders go to a teammate with the details.
Built in
What makes it work
- 01
Store connection
Live order data from Shopify, WooCommerce or your API.
- 02
Verification
Ask for an email or phone before sharing order details.
- 03
Proactive updates
Send approved WhatsApp templates when an order ships.
Results
What to measure
- WISMO conversations resolved by AI
- Delay escalations
- Repeat contacts per order
FAQ
Questions, answered
Still curious? Ask our team
How does the agent verify the customer?
A workflow step asks for the order email or phone number before showing details.
Keep exploring
- BlogHow to reduce WISMO tickets: answers that end the “where is my order?” conversationWhere-is-my-order questions swamp small teams. How to answer them automatically with live order data, verification and smart escalation of real delays.Learn more
- BlogOrder tracking on WhatsApp: proactive updates plus an agent that answers repliesSend shipping updates and answer tracking questions on WhatsApp with an AI agent: templates, verification, delay escalation and the costs to plan for.Learn more
- ChannelWhatsAppWhatsApp Business messages answered by your AI agent and team.Learn more
- IntegrationShopifyAI chat, order lookups and product answers on your Shopify store.Learn more
Try it on your own store
Paste one snippet. Ask it what your customers ask.