01Overview

This policy explains the cookies and similar storage LiveCart uses on this website and in the LiveCart console, and how you control them. It supplements our Privacy Policy.

02Your choice

Optional analytics and advertising storage stay off until you allow them. On your first visit we ask with equal options to accept or reject, and you can change your choice at any time from Cookie preferences in the website footer. If your browser sends a Global Privacy Control signal, we treat it as a refusal of advertising storage.

03Necessary storage

lc_consent remembers your cookie choice for 180 days, on livecart.ai and its subdomains so the website and console honour the same choice. When you sign in, our identity service on console.livecart.ai sets session and security cookies (including a CSRF token) that keep you signed in and protect your account; they last for your session or until you sign out. These are needed for the service to work and cannot be switched off.

04Analytics storage

With your permission, we use Google Analytics (through Google Tag Manager) and PostHog to count visits and understand which pages are useful, as described in our Privacy Policy. These tools do not set analytics cookies until you allow analytics, and stop if you withdraw that choice.

05Advertising storage

With your permission, we use Google Ads measurement to understand how our ads perform. It does not set advertising cookies until you allow advertising, and never runs while your browser sends Global Privacy Control.

06Customer chat widgets

Businesses that install the LiveCart chat widget on their own websites are responsible for the cookie notices on those sites. The widget stores conversation state needed to deliver the chat.

07Contact

Questions about this policy can be sent to support@livecart.ai.