LiveCart vs Gorgias
Gorgias is a ticket-first ecommerce helpdesk. LiveCart is conversation-first, with AI voice, video and avatar calls alongside chat.
The short answer
Which one should you choose?
Choose Gorgias if you want a ticketing helpdesk with deep Shopify order actions and email at the centre. Choose LiveCart if you want live, conversation-first selling and support with calls and avatars.
Choose LiveCart if
- Live calls and avatars matter for your products
- You want selling, not only ticket resolution
- You prefer plan pricing over ticket-based pricing
Choose Gorgias if
- Email ticketing is your main channel
- You want mature Shopify order editing in a helpdesk
Side by side
| Criterion | LiveCart | Gorgias |
|---|---|---|
| Model | Live conversations and calls | Tickets |
| AI | AI agent, voice agent, video avatars | AI agent for tickets and chat |
| Calls | Voice and video with shoppers | Voice add-on |
| Pricing model | Plans with seats | Billable tickets plus AI resolutions; check Gorgias' site |
Checked on October 19, 2026 against gorgias.com/pricing. Features and prices change; check the vendor's site before deciding.
Where Gorgias is stronger
- Email ticketing workflows
- Shopify order actions in the helpdesk
- Macro and rule depth
Switching to LiveCart
- Keep Gorgias for email if you like, and add LiveCart for live chat and calls
- Move macros into reviewed replies
FAQ
Questions, answered
Still curious? Ask our team
Can I use LiveCart with Gorgias?
Yes. Some brands keep a helpdesk for email and use LiveCart for live AI chat, messaging and calls.
Keep exploring
- ComparisonLiveCart vs Shopify InboxShopify's free chat app for merchants.Learn more
- IntegrationShopifyAI chat, order lookups and product answers on your Shopify store.Learn more
- ComparisonLiveCart vs ConsoltoA video-first customer meeting suite with scheduling, chat, payments and an AI bot.Learn more
- ComparisonLiveCart vs IntercomA customer service suite with the Fin AI agent, built for SaaS and larger support teams.Learn more
Try LiveCart alongside Gorgias
Put the agent on a few pages, compare the conversations for a week, then decide.