LiveCart vs Shopify Inbox
Shopify Inbox is a free, simple chat for Shopify stores. LiveCart is what you add when you want AI answers, more channels and live calls.
The short answer
Which one should you choose?
Stay with Shopify Inbox if you want free, basic chat and you answer most messages yourself. Move to LiveCart when volume grows and you want an AI agent, WhatsApp and Instagram in one inbox, and calls with shoppers.
Choose LiveCart if
- You want an AI agent to answer most questions
- WhatsApp, Instagram and Messenger in one inbox
- Voice and video calls
Choose Shopify Inbox if
- You want free, simple chat
- Low message volume
Side by side
| Criterion | LiveCart | Shopify Inbox |
|---|---|---|
| Price | From $49 per month | Free |
| AI | Grounded AI agent and workflows | Suggested replies |
| Channels | Web, WhatsApp, Instagram, Messenger | Online store chat, Shop app |
| Calls | Voice, video, AI avatar | None |
Checked on October 19, 2026 against apps.shopify.com/inbox. Features and prices change; check the vendor's site before deciding.
Where Shopify Inbox is stronger
- Free
- Native to Shopify admin
Switching to LiveCart
- Turn off Shopify Inbox chat
- Add the LiveCart snippet to your theme
FAQ
Questions, answered
Still curious? Ask our team
Can I use both?
Run one chat widget per storefront to avoid confusing shoppers.
Keep exploring
- IntegrationShopifyAI chat, order lookups and product answers on your Shopify store.Learn more
- GuideInstall on ShopifyAdd the widget to your Shopify theme in about five minutes.Learn more
- ComparisonLiveCart vs ConsoltoA video-first customer meeting suite with scheduling, chat, payments and an AI bot.Learn more
- ComparisonLiveCart vs IntercomA customer service suite with the Fin AI agent, built for SaaS and larger support teams.Learn more
Try LiveCart alongside Shopify Inbox
Put the agent on a few pages, compare the conversations for a week, then decide.